Entering your ExpressWell data on your iPhone can take some time, and once you’ve got your profile set up, we don’t want you to have to do it all over again! Don’t worry, there is a solution.

The best way to handle this transfer of information is explained nicely on the Apple web site, so we’ve copied that article here. You can also go to Apple’s web site to read it.

iPhone: Transferring information from your current iPhone to a new iPhone

To transfer information from your current iPhone to a new iPhone, follow these steps:

  1. Make sure you have the latest version of iTunes and iOS. Download the latest version of iTunes and remember to install it after you download it.
  2. Connect your current iPhone to iTunes and sync it. Verify that your original iPhone is backed up. For more information on how to do this, see iPhone: About backups.
  3. Connect your new iPhone to iTunes (on the same computer you used to back up your current iPhone).
  4. iTunes will ask you if you want to restore from a backup or set up your new iPhone as a new phone. When prompted, select the backup of your current iPhone. If iTunes does not prompt you to select a backup to restore when you connect your new iPhone, use iTunes to restore iOS on your new iPhone and try this step again.
    Note: During the process of restoring your old backup to a new iPhone, you may see the iTunes progress bar pause. If this occurs, please allow for additional time for the upgrade to complete.
  5. After iTunes finishes restoring the backup you selected to your new iPhone, the iPhone will restart.
  6. When your new iPhone appears again in the iTunes window, select it.
  7. Click the tabs (Music, Photos, and so on) and verify or change the items you want to sync.
  8. Click Apply to sync your new iPhone with iTunes.
  9. Verify that your saved SMS messages, email accounts, passwords, photos, notes, and other personal settings are present on your new iPhone. Note that you will be required to enter your email account and voicemail passwords again. If you do not remember your voicemail password, you can reset it.
    Note: If saved SMS messages, email accounts, photos, notes, or other personal settings are not present on your new iPhone, then restore-from-backup may not have been successful. In that case, verify your current iPhone is properly backed up (see step 2), then use iTunes to restore iOS on your new iPhone and continue following these instructions at step 4.

Comments are closed.